Effective Date: September 2026
Welcome to Prime Care Repairs. By requesting or using our appliance repair services, you agree to the following terms and conditions.
Services
Prime Care Repairs provides repair and service assistance for Washing Machines, Air Conditioners, Refrigerators and RO Water Purifiers. Service availability may vary depending on location, appliance type and technician availability.
Service Requests
Customers may request service through our website enquiry form, WhatsApp or phone. Please provide accurate contact details, location and appliance problem information so that we can assist you properly.
Inspection and Charges
Service charges, inspection charges, repair costs and spare-part costs may vary depending on the appliance and the nature of the problem. Where applicable, the customer will be informed of the estimated repair cost before major repair work is carried out.
Spare Parts
If replacement parts are required, the cost and availability will depend on the appliance model and required part. Replacement parts may be original, compatible or equivalent parts based on availability and customer approval.
Warranty on Service
Any service or repair warranty, where applicable, will depend on the type of repair and parts replaced. Warranty does not cover unrelated faults, physical damage, misuse, voltage fluctuations, water damage or problems caused by third parties.
Appointments and Availability
Requested service times are subject to technician availability. Delays may occur due to traffic, weather, previous service appointments or other circumstances beyond our control.
Customer Responsibility
Customers should provide correct appliance details and ensure safe access to the appliance and service location. Customers are responsible for backing up or protecting any items that could be affected during service.
Limitation of Liability
Prime Care Repairs will take reasonable care while providing services. We are not responsible for pre-existing faults, hidden damage, manufacturer defects or issues unrelated to the repair work performed.
Third-Party Brands
Prime Care Repairs is an independent appliance repair service provider. Unless specifically stated, we are not affiliated with, authorised by, or endorsed by appliance manufacturers or brands mentioned on this website.
Cancellation
Customers should inform us as early as possible if they wish to cancel or reschedule a service request.
Changes to These Terms
We may update these Terms and Conditions when necessary. Any updated version will be published on this website.
Contact Us
If you have any questions regarding these Terms and Conditions, please contact Prime Care Repairs through the contact options available on our website.
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.